The General is a commanding officer of the Survivor Brigade. He keeps in contact with field agents via radio. He is the one who gave the group the mission to acquire the Sagarmatha Relic pieces. Several months After Operation Red Harvest, he had taken up residence within the ruins of Berlin, outside of the irradiated zone. In a Command Center near a hospital.
Nothing is known about him prior to the outbreak, although given his accent it is presumable that he was in the a General of the British Armed Forces. Oddly is that is uniform is that of a Russian officer.